for You & Your Hound
What payment methods do you accept?
We accept payments viaVISA, Mastercard and American Express Credit/Debit Cards, as well as Apple Pay and Google Pay (via Stripe). We also accept PayPal payments (via PayPal).
If you would like to know more please visit our dedicated How to Pay page.
How do I cancel my order?
You can cancel your order up to 24 hours after payment has been accepted. Simply contact us stating your order number and we will be happy to help.
When will I get my delivery?
All of our products are handmade to order so lead times will vary depending on demand. Please see our delivery details for the latest processing times.
Deliveries are sent via Royal Mail 2nd Class so should be with you within 3 days of dispatch.
How much does delivery cost?
Delivery costs vary depending on what items you order and the delivery method you choose.Please see our delivery details page for all the details.
Do you deliver outside the UK?
We do deliver outside the UK, but only for items purchased through our Etsy Store. This is due to the complex rules surrounding taxes/duties in different countries. Etsy helps us manage those rules seamlessly no matter where you are in world.
How do I return an item?
We really hope you are happy with your purchase, but if you are not completely satisfied you can return it to us in unused condition within 14 days for a full refund.
For full details please see our Returns and Refunds Policy.
I’ve forgotten my password. How do I access my account?
You can easily reset your password to regain access. On the login page click ‘Forgot Password?’, fill in your email address and we will send you a link to reset it.
If you don’t get an email within 10 minutes (remember to check your spam folder), it probably means you don’t have a password registered with us. You can either set up a new account during checkout or place your order as a guest.
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How to Pay
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Returns and Refunds
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